{"id":2305,"date":"2020-12-23T05:08:35","date_gmt":"2020-12-23T05:08:35","guid":{"rendered":"http:\/\/thepongroup.com\/delphi\/?p=2305"},"modified":"2020-12-23T05:08:35","modified_gmt":"2020-12-23T05:08:35","slug":"3-customer-loyalty-improving-things-your-drive-thru-may-be-missing","status":"publish","type":"post","link":"http:\/\/thepongroup.com\/delphi\/3-customer-loyalty-improving-things-your-drive-thru-may-be-missing\/","title":{"rendered":"3 CUSTOMER LOYALTY-IMPROVING THINGS YOUR DRIVE-THRU MAY BE MISSING"},"content":{"rendered":"<p><img class=\"alignleft size-full wp-image-2306\" src=\"http:\/\/thepongroup.com\/delphi\/wp-content\/uploads\/2020\/12\/fotolia_165543890_xs.jpg\" alt=\"\" width=\"240\" height=\"160\" srcset=\"http:\/\/thepongroup.com\/delphi\/wp-content\/uploads\/2020\/12\/fotolia_165543890_xs-200x133.jpg 200w, http:\/\/thepongroup.com\/delphi\/wp-content\/uploads\/2020\/12\/fotolia_165543890_xs.jpg 240w\" sizes=\"(max-width: 240px) 100vw, 240px\" \/>Various drive-thru restaurants are getting\u00a0<strong>hit hard with food delivery services and online ordering programs<\/strong>. As the drive-thru sinks in customer favoritism, QSR owners worry about the<strong>\u00a0future of the drive-thru<\/strong>. Certain QSRs are doing better than ever\u2014Chick-fil-A, Raising Cane\u2019s, Farmer Boys and others are climbing to the top of QSR growth charts. These restaurants\u2019 customers rave about their favorite drive thru, which attracts new customers as well as keeps customer loyalty iron-clad strong.<\/p>\n<p>High-quality foods are contributing to QSR growth&#8230;<\/p>\n<p>&#8230;but the way operations are run play a big part, too. Be it immediate service, a smile through the speaker, or a simple thank you, these chains have something that\u00a0<strong>your drive thru restaurant may be missing<\/strong>. Luckily, these are things that you<strong>\u00a0can easily improve on,\u00a0<\/strong> and each requires little to no training to do so.<\/p>\n<p><strong>1.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Quick greet time.<\/strong><\/p>\n<p>Drive thru customers drive up to a pre-sell or menu board and race through their menu choices, devising their orders while the vehicle hasn\u2019t even stopped yet. By the time they do pull up to the speaker, they are\u00a0<strong>expecting someone to address them.<\/strong>\u00a0Make certain that your<strong>\u00a0crew is paying attention<\/strong>\u00a0to their timer system, which is reliable in alerting the crew to a new car at the menu.\u00a0<strong>Greeting customers as soon as possible<\/strong>\u00a0conveys that the staff is moving at the customer\u2019s pace.<\/p>\n<p><strong>2.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Enthusiasm to customers.<\/strong><\/p>\n<p>All it takes to make a difference in the ordering process is an<strong>\u00a0enthusiastic exchange<\/strong>\u00a0between your greeter and customer. A clear, upbeat greeting followed by\u00a0<strong>prompt, loud responses to orders<\/strong>\u00a0calms customers and sets them up for a positive experience. Enthusiasm also adds to more clarity in an order, saving time in the drive thru process.<\/p>\n<p><strong>3.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Thank your customers after their order.<\/strong><\/p>\n<p>QSRs like the ones listed above have many things in common\u2014one being\u00a0<strong>customer service<\/strong>. Boost your customer service with a simple\u00a0<strong>\u201cthanks\u201d or \u201cthank you\u201d\u00a0<\/strong>after a customer\u2019s order is placed. Your crew is thanking that customer for stopping by and for choosing your business.\u00a0<strong>Customers will feel like an important part\u00a0<\/strong>of your business with that \u201cthank you\u201d.<\/p>\n<p>Franchise owners forget these easy, yet\u00a0<strong>game-changing characteristics<\/strong>\u00a0of drive-thrus that surge customer loyalty. Try one, two, or all three of these simple changes in your drive-thru and see a\u00a0<strong>lift in your crew, customers, and long-term revenues.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Various drive-thru restaurants are getting\u00a0hit hard with food delivery services and online ordering programs. As the drive-thru sinks in customer favoritism, QSR owners worry about the\u00a0future of the drive-thru. Certain QSRs are doing better than ever\u2014Chick-fil-A, Raising Cane\u2019s, Farmer Boys and others are climbing to the top of QSR growth charts. These restaurants\u2019 customers rave about their favorite drive thru, which attracts new customers as well as keeps customer loyalty iron-clad strong. High-quality foods are contributing to QSR growth&#8230; &#8230;but [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[2],"tags":[],"_links":{"self":[{"href":"http:\/\/thepongroup.com\/delphi\/wp-json\/wp\/v2\/posts\/2305"}],"collection":[{"href":"http:\/\/thepongroup.com\/delphi\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/thepongroup.com\/delphi\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/thepongroup.com\/delphi\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/thepongroup.com\/delphi\/wp-json\/wp\/v2\/comments?post=2305"}],"version-history":[{"count":1,"href":"http:\/\/thepongroup.com\/delphi\/wp-json\/wp\/v2\/posts\/2305\/revisions"}],"predecessor-version":[{"id":2307,"href":"http:\/\/thepongroup.com\/delphi\/wp-json\/wp\/v2\/posts\/2305\/revisions\/2307"}],"wp:attachment":[{"href":"http:\/\/thepongroup.com\/delphi\/wp-json\/wp\/v2\/media?parent=2305"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/thepongroup.com\/delphi\/wp-json\/wp\/v2\/categories?post=2305"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/thepongroup.com\/delphi\/wp-json\/wp\/v2\/tags?post=2305"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}